SHIPPING POLICY

We currently offer two types of shipping that is predetermined by the item you are purchasing. On the item page, it will state either UPS Ground or Truck (LTL) Curbside delivery.

We ship all orders via UPS within 1-3 business days. You will receive a confirmation email with tracking number once your order ships.

Please note: Signature required upon delivery due to high value of this item.

For shipments larger than 50 lbs., we use Freight carriers as they specialize in handling larger merchandise safely. You will receive a shipping confirmation email with the Carrier and PRO (tracking number) within four (4) business days of your order date. Specialized carriers will contact you to set up a 4-hour appointment window once the product arrives at their consolidation center (between 3-7 days after shipping confirmation).

APPLIANCE DELIVERY

We will deliver item(s) during the scheduled time. The customer is responsible for moving their item(s) to the appropriate space in their home or business. Delivery personnel are not able to bring items inside your personal or business space. Delivery personnel will leave the item in the garage (if available). Additionally, delivery personnel is not obligated to remove and dispose of packaging. (Please note packaging is required if the product must be returned.)

RE-DELIVERY & STORAGE FEES

If a customer is not available or not home to receive a delivery during an agreed upon confirmed day and time (4-hour window), a $75 redelivery fee will apply. The item is stored in a secure storage facility and the customer is responsible for paying a $35 per day storage fee. Re-delivery is by appointment Monday – Friday.

**We realize schedules can change. It is important to communicate any changes that would affect the timely delivery and receipt of your item(s).

CUSTOMER'S RESPONSIBILITIES

It is the customer’s responsibilities to make sure their appliance will fit when it arrives. The customer is responsible, before ordering, to ‘Measure the Path’—measure doorways, spaces, elevator cabins, turns and stairways. We offer detailed manufacturer specifications on our website. We insure all our shipments 100% and use only respected carriers such as UPS, Schneider, etc. It is important to inspect each delivery before accepting your merchandise. If you notice visible damage to your product, refuse the package and note the damage on the carrier’s delivery receipt. Please contact our customer service department within 24 hours

If you detect damages after opening boxes, please report within 24 hours of delivery. If you report damages after 24 hours of delivery, you will be responsible for filing all claims with the carrier.

DELIVERY SERVICE EXCEPTIONS

We do everything we can to ensure a smooth delivery. Safety is our number one priority and we reserve the right to cancel your order for any of the following reasons:

• Deliveries involving unusual conditions such as hoists onto balconies or through windows.
• Deliveries in unsafe conditions or that pose risk of personal injury, damage to property or merchandise.
• Deliveries that will not fit through doorways, entryways or obstructed paths
• Delivery of merchandise that require stairs
• Deliveries that require more than a 2-person delivery team
• Deliveries that are in a remote location and/or that do not have accessible roads.

CANCELLATIONS

• Orders charged and processed, but canceled by the customer before the item ships, are subject to a 10% order change fee. Additionally, customer must call within 24 hours after their initial purchase to change the order
• If the order has shipped, the customer will be charged a 10% restocking fee along with additional freight charges. Please refer to our 15-Day Return Policy to request a Return Merchandise Authorization number (RMA).

RETURN POLICY

We hope that you will be completely happy with your purchase from Shop CoreCentric Solutions. However, if you are not, you can return your purchase for a refund within 15 days of your delivery.

AVOID UNNECESSARY RETURNS - MEASURE TWICE ORDER ONCE!

Please measure the entrance pathway to your home or desired room carefully

OBTAINING A RETURN MERCHANDISE AUTHORIZATION

Our returns require a Return Merchandise Authorization (RMA) number issued by our customer service team. Please contact us to request a return authorization.

RETURN SHIPMENTS

We will gladly assist you in coordinating return shipping arrangements. Return shipping fees will be deducted from your refund. You will receive the return shipping price before your item is picked up.

WHEN CAN I NOT RETURN A PRODUCT?

• It has been more than 15 days from the date you received your shipment.
• Item is in used condition or the item has been installed.
• Item is missing its original packaging.
• Item has been registered or serviced.
• Shipping and handling charges to and from our warehouse are not refundable for returned items.

REFUSING A PACKAGE

If you refuse your shipment for any reason other than damage to the package, you will be subject to our standard return policy. Please note that all refunds are dependent on the undamaged state of the product when we receive it.

DEFECTIVE UNITS

Shop CoreCentric Solutions is an authorized dealer for the manufacturers we represent. If you received a defective unit, please understand that most manufacturers require a service call to diagnose the problem before an RMA is issued. All defective appliances will be serviced by the manufacturer under a manufactures warranty before an RMA is issued. When a product needs to be returned, please contact us to receive an RMA number. All merchandise defects will be verified by our returns department prior to shipment of the replacement. If a replacement is not available, we will credit you for the original price paid for the product

If you are unable to resolve an issue with a defective item with the manufacturer, please provide us with your manufacturer case number and we will gladly investigate the circumstances. If you are still within our return window and the manufacturer is unwilling to assist you, we may upon investigation, be able to send you a replacement item. If you are unwilling to accept a replacement or unwilling to work with the manufacturer, your refund will be subject to our standard return policy

DAMAGED SHIPMENTS

We insure all our shipments 100% and use only respected carriers such as UPS, Schneider, etc. It is important to inspect each delivery before accepting your merchandise. If you notice your product is damaged, refuse the package and note the damage on the carrier’s delivery receipt. Please contact our customer service department within 24 hours

If you discover damages after opening boxes, you must report damages within 24 hours of delivery. If you report damages after 24 hours of delivery, you will be responsible for filing all claims with the carrier. If your item was shipped via UPS or FedEx, please call them with your tracking number to report damage and then contact us to report the damage.

Shop CoreCentric Solutions reserves the right to replace any damaged merchandise with the same model. If the item has been discontinued or is unavailable, Shop CoreCentric Solutions will offer to upgrade to a newer model or arrange for the retrieval of the damaged merchandise and offer a refund. If you are unwilling to accept a replacement, your refund will be subject to our standard return policy.

RESTOCKING

Opened items or damaged factory-sealed manufacturer boxes may incur a 10% restocking fee. All returns are subject to inspection.

REFUND PROCESSING

Once items are received and inspected, refunds will be issued within one (1) billing cycle. Returns are subject to a restocking fee, which we will subtract from your refund amount. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account